[ Satisfaction / Returns & Refunds ]
Returns & Refunds.
Not happy with your TruckStep™? Send it back. The process is straightforward and we cover return shipping on US orders.
[ 01 / The Policy ]
Return Window
30 days from the date of delivery. Products must be unused, uninstalled, and in original packaging with all hardware included.
Eligibility
Returns accepted on standard orders only. Custom or special-order items are non-returnable unless defective.
Refund Method
Refunds issue to the original payment method within 3–5 business days of us receiving and inspecting the return.
Damaged or Defective
If your product arrives damaged or defective, contact us within 7 days. We cover return shipping and send a replacement or full refund.
[ 02 / How To Return ]
The Return Process.
1Email info@truckstep.com with your order number and reason for return within 30 days of delivery.
2We send a return authorization (RA) number and a prepaid shipping label for US orders.
3Pack the TruckStep™ in its original box with all hardware, brackets, and paperwork included.
4Drop off the package using the provided label — keep your tracking receipt.
5We inspect the return on arrival and process your refund within 3–5 business days.
[ 03 / The Fine Print ]
Good To Know.
—Installed or used products are not eligible for return. Inspect your TruckStep™ before bolting it on.
—Original shipping charges are non-refundable unless the return is due to our error or a defective product.
—Returns without an RA number may be refused. Always request authorization first.
—Warranty claims for defects outside the 30-day window are handled under our lifetime warranty — see the Warranty Policy page.